The Myth of the Paperless Office.
An important book, not just about paper but about how people accomplish their work. Here is how I put it on the book jacket: Paper is the old-fashioned technology that refuses to die -- and for good reason. As this pioneering study by Sellen and Harper shows, paper supports many needs and work styles better than any other medium. As a result, paper is the perfect complement to electronic documents, superior at many things, inferior at many. Want to know if an organization is working efficiently? Sellen and Harper say to check the wastebaskets -- they should be full.
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