Don Norman: Designing For People

Nielsen Norman Group

Harmony Remote Control

Ugly, but it is activity-based, which is the correct way to design a control. This makes the harmony superior to most of the other controls on the market. Alas, the new model increases the perceived complexity far beyond people's comfort. They have taken a perfect product and, because they listen to their techy users too much, they are in danger of losing their ordinary ones. See my essay.