Don Norman: Designing For People

Nielsen Norman Group
Design of Every day things (Revised) Complexity Future Things Emotional Design The invisible computer Things tha make us smart Turn Signals Are the Facial Expressions of Automobiles user centred system design Emotional Design Learning and memory Human Information Processing Memory and attention

Recent Essays

Error Messages Are Evil

10 May 2014

I hate error messages. They are insulting, condescending, and worst of all, completely unnecessary. Evil, nasty little things. They cause us to do unneeded work, and often destroy the work we have already done. Error messages punish people for not behaving like machines. It is time we let people behave like people. When a problem arises, we should call it machine error, not human error: the machine was designed wrong, demanding that we conform to its peculiar requirements. It is time to design and build machines that conform to our requirements. Stop confronting us: Collaborate with us.

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Interviews & Videos

CBC Radio Canada Spark Interview on Emotional Tech

07 June 2014

Innovations like facial recognition or biometric sensors promise a world of 'emotion-sensing tech' that knows how you feel. It can be used to respond to you more appropriately, but can it be used to improve your emotional intelligence? With interaction designer Jennifer Dunnam, user experience designer Don Norman, and human computer interaction expert Elizabeth Churchill.

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Recommended Reading

FIRE: How Fast, Inexpensive, Restrained, and Elegant Methods Ignite Innovation. (Dan Ward)

18 May 2014

Large projects tend to fail: Software, construction, new aircraft, it doesn't matter -- they fail. Dan Ward offers a simple solution: don't do them. With the time and money allocated for one large project, do numerous small ones. Do them Fast and Inexpensive, with Restraint and Elegance: FIRE. It's a well-known principle, but it goes against the nature of organizations who wish to solve all their problems with one project. In consumer markets, it the disease I call featuritis. In industry, it's bloat. What's the alternative? FIRE. For anyone even remotely associated with large projects, this eminently sensible, highly readable book is required reading.

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Keynote Addresses and Schedule

Don Norman
Contact information, bios, press photos, ...

Examples of talks
Design of Everyday Things, Revised and Expanded Edition (DOET2), paperback and eBook.

Fundamentals (Chapters 1 and 2)  -- now available
This course has design exercises by Kristian Simsarian, IDEO Fellow and head of interaction design at CCA. Reflective thinking exercises implemented by Chelsey Glasson

See these excerpts

Schedule