Don Norman: Designing For People

Nielsen Norman Group

Product Experience

Schifferstein, H. N. J., & Hekkert, P. (Eds.). (2007). Product Experience: perspectives on human-product interaction. Amsterdam: Elsevier.

I wrote the preface, so I am obviously biased. This is a big, heavy book (662 pages) with 27 chapters covering the range of experiences that people have with products divided into three major perspectives: human, interaction, and product. The editors, Hendrik Schifferstein and Paul Hekkert are from the Delft Institute of technology in the Netherlands, but the contributors come from across Europe, Canada, The United States and Japan. Yes, the book is expensive (a bit cheaper on Kindle), but not one a per-chapter basis. There is no equal.

Pointer to book on