Don Norman: Designing For People

Nielsen Norman Group

New York Times article on the complexity of everyday life -- we have become full-time maintenance people.

Katie Hafner decries the rise of everyday complexity in her New York Times article "There are times when I feel that I've worked the whole day and done no work," Dr. Norman said. "All I have done is maintained or fixed my computer equipment." Her article requires registration, and after a while, a fee. She interviewed me while I was writing the initial draft of my essay on the topic: The Complexity of Everyday Life

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