Don Norman: Designing For People

Nielsen Norman Group

How To Talk To People

Ambidextrous magazine, Stanford University's Journal of Design, has printed an excerpt from the last chapter of my not-yet published book, The Design of Future Things: How to talk to people. Nice of them.

The full chapter is Afterward: The Machine's Point of View, available here as a PDF.

(The excerpt is part of an ancient manuscript I uncovered, written some time in the 21st century, trying to teach machines patience in their interactions with people). Let me also recommend their Journal to you: light-hearted, but serious, with engaging articles and useful discussions on the many dimensions of design, mostly but not entirely product design.