Don Norman: Designing For People

Nielsen Norman Group

Can HCD Help with Complex Sociotechnical Systems? (Video)

My work today focuses upon design a complex sociotechnical systems, with an emphasis on healthcare. This hour video describes my thoughts as of 2015.

Also see my papers DesignX and Why DesignX? . A follow up of my talk and those papers is being published by the new design journal, She Ji.

Norman, D., & Stappers, P. J. (2016, in press). DesignX: Design and complex sociotechnical systems. She Ji: The Journal of Design, Economics, and Innovation, 1. 

My keynote address at the Relating Systems Thinking and Design conference in 2015 was on this topic. Here is the one-hour video. for those interested, here are the other keynotes.

Proceedings of Relating Systems Thinking and Design (RSD4) 2015 Symposium 

Editors: Dr. Alex Ryan and Peter Jones. Published by: Systemic Design Research Network. ISBN: 978-0-9950245-0-2

With the fourth RSD symposium at Banff, Canada the conference turned a corner, moving from Oslo to North America and enlarging the scope of papers and talks from previous years. 40 authors across a range of related fields of design and systemics.

The proceedings are published and available online as open access documents. All copyrights belong to the authors.

RSD4 Editorial Board: Jodi Forlizzi, Peter Jones, Harold Nelson,  Alex Ryan, Birger Sevaldson

Keynote Speakers

Five keynote speakers presented a range of compelling intellectual engagements, from Don Norman's provocations to develop a design practice capable of dealing with significant complexity, to Lia Patricio's resonant case study and model of integration in the Portuguese health records system, to AP-J's cutting-edge architectural models. Ursula Tischner and and Mugendi M'Riitha shared leading sustainability approaches.

  • Lia Patricio A Framework for Co-creating Service Platforms